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FREE SHIPPING ON ORDERS $149 AND UP! - DETAILS HERE

Shipping

Shipping options are available for most apparel and accessory items. We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped. Due to our dealer agreements, bikes are not eligible for shipping.


Shipping Fees

Pre-Tax Order AmountStandard ShippingIn-Store Pickup
Under $149Fees vary depending on weight and dimensions. Prices are always displayed before checkout.Free
$149 or moreFree ground shippingFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of Canada

In-Store Pickup

In-store pickup is always free. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders not picked up within 30 days are subject to a 10% restocking fee and will be refunded to the original method of payment.

How It Works

1

Shop for bikes or gear
ONLINE

2

Choose "Pickup at Store" at
CHECKOUT

3

PICK UP your order
and enjoy your day

Frequently Asked Questions

When will my order be ready for pickup?
Unless your order needs to be transferred to a different store, parts and accessories are usually ready 2 hour after your order is placed. If your order was placed after operating hours, your order should be ready by 12 PM the next business day. If purchasing a bike, assembly times vary depending on the season and traffic in the workshop. We will contact you as soon as your order is ready to be picked up.

What if the product isn't in stock?
Warehouse orders require 3-7 business days for shipping, handling or assembly. We will contact you as soon as your order is ready to be picked up.

How long will you hold my order?
Unless special arrangements are made, we ask that you pick up your order within 10 days after your received confirmation that it is ready to be picked up. 

What happens if I don't pick up my order on time?
If you order is not picked up in 30 days, we will return your item to our inventory with a 10% restocking fee and refund your purchase to the original form of payment.    

Can someone else pick up my order?
Yes. Make note of the person in the order comment field, and make sure they have both a photo ID and your confirmation email (paper or digital).

Where do I go to pick up my order?
Go to the store you selected in the checkout options and let us know that you are here to pick up your online order and we'll be happy to get it for you and answer any questions. If it's a bicycle, we'll help you with basic adjustments to ensure a safe and comfortable fit.

When will my credit card be charged? 
Your credit card will be charged at the time of purchase.

Can I return pick up items at the store?
Yes. The process is like returning items purchased in-store. Just ask a staff member and they will walk you through the process.